Modern Customer Experience

Let’s talk about customer experience. Tips, industry trends, case studies and best practices to help professionals view the world through the eyes of the customer.

Episodes Date

In this episode, there is a discussion about "reframing" and reimagining the customer experience for sunglasses retailers.
November 28, 2019
It is tempting to allow financial requirements to play a bigger role than they should when bringing a new product to market.  Gain deeper insights, better engage with customers and create more long-te...
November 21, 2019
Want to get your message noticed and opened by more of your subscribers?  Getting the message past the spam filters and creating a winning message are crucial steps to improving email engagement.  In ...
November 14, 2019
When asked who our customers are, we often default to make a list of audiences that give us money.  This is not wrong, but your customers are everywhere - your vendors, your teammates, your friends.  ...
October 16, 2019
Netflix, the pioneer in bringing streaming entertainment to the home was successful because they first aimed to solve a problem.  The streaming video landscape is changing and the customer-friendly of...
October 9, 2019
Publishers of SDKs and APIs want to share their software infrastructure with developers.  The goal?  More distribution - more value.  If you are considering opening up your system to developers, consi...
October 2, 2019
Everyone wants to sell - that is where the money comes from.  Yet, many people hesitate when asked if they would buy from their organization.  Great customer experience and delivering real value to th...
September 25, 2019
Meal delivery providers are proliferating and making things more convenient than ever.  The land grab and marketing blitzes put on by meal delivery providers have also exposed many imperfections that ...
September 25, 2019